![]() ![]() All claims must be made by contacting us through email for any lost, stolen or items damaged during shipping. Navidium is automatically added into the cart and you have the option to remove it if you wish. We offer Navidium Shipping insurance at checkout. Once your order has been shipped, you will receive an automated e-mail with your tracking number. Orders placed during promotional sales may experience slight delays. Orders typically ship within 1-2 business days, excluding weekends and holidays. If you would like to return your exchange order for store credit please email email us if you have any further questions, thank Information.If you want to return an exchange order for store credit, it must be within 30 days from your order date.We do not provide return labels for these items that are purchased with store credit received from returns or exchanges.To be eligible for an exchange, your item must be in new condition, all original tags still in place, unworn and unwashed. ![]() If the item is not in stock a refund will be processed, minus 9.00 for the return shipping label. We do not guarantee availability of exchange items.Please do not combine exchanges from separate orders, as labels are based on weight and our system will not recognize delivery.Exchanges labels are provided for free for your first exchange only.Exchanges accepted within 30 days from your order date.Excessive return rate as defined is 75% or more of your order(s) in a one year period.Customers with an excessive return rate will be blocked from purchasing or returning anymore products.Any violations of our return policy above can result in cancellations of future orders.Free returns to store credit only applies to your first order, and future returns purchased using that store credit will have return shipping fees deducted from the store credit balance.Any order placed with store credit and gift cards will be returned to the store credit and gift card used when placing the order. All gift cards and store credit are final sale.All refunds must be tendered to the original payment method used to place the returning order. Payment can not be changed for refunds.Any additional shipping paid at checkout will not be refunded.29 and/or will have final sale in the description. If the shoes are shipped back directly in the shoe box with the label attached to the shoe box, the item is no longer new and becomes final sale and no refund will be given. Please do not attach the return label to the shoe box. All shoes need to be returned with their original shoe box inside a separate box or poly mailer.To be eligible for a return, your item must be new condition, all original tags still in place, unworn and unwashed.All international orders are required to purchase their own return shipping labels. We accept one exchange per item per order. Exchanges are free and a return label is provided.The $9.00 return label fee will still be deducted for combined orders and this will cause a delay to your refund. Please do not combine returns from separate orders, as labels are based on weight.Only one return label fee applies per order, unless returns are started separately.Returns labels are provided for $9.00 for each return, and is deducted from the refund.Your return package needs to be shipped back within the 30 days of receiving your order or else the return will be processed for store credit only.Returns and refunds are accepted within 30 days from your order date.Please allow up to 7 business days for returns to be processed once delivered. Return requests must be within 30 days from your order date. If you purchased an item before it went to final sale, please contact us HEREand we will manually start a return for you. These items are noted as final sale on the product description page. Please note that some online merchandise is not available for return. Returns and exchanges are easy! If you or someone you purchased for would like to return one our our products, just visit our return page HEREand we can get that started right away for you! ![]()
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